Terms & Conditions

Please see below for our Terms & Conditions for British Hand Crafted Pens 

For our own range of Acorn Crafts products we use our own images. Whilst we take great care over colour accuracy, the limitations of colour representation and variations between computer screens mean that image colours can vary from actual product colours. Please use the images we provide as a close guide, but do not rely on them for exact matches. 

To make a purchase For each item you wish to purchase, simply add the item to your shopping cart whilst you are viewing it. At any stage in the shopping process, you
can go to your cart and review what you have gathered, change item quantities, decide to remove something from your cart, as you wish. Delivery charges are based on items purchased. When you are ready, select the checkout option, select your preferred shipment and payment methods and provide your payment details. We accept Visa, MasterCard, Switch, Solo, Delta, Electron, Visa Debit and Paypal for on-line purchases. We do not add a transaction fee for your use of any of these payment methods as this is now illegal. If you prefer to purchase by telephone, please call us on 07903 313065 or 01264 350323

If you prefer to purchase by mail, please check out and follow the postal instructions. Write to us at the mailing address above. Please enclose a copy of your order and provide us with a contact number so we can reach you should we have any queries.   We accept all of the above payment methods plus cheques or postal orders for telephone and mail purchases. If you pay by cheque, please write your card number, address and expiry date on the back of your cheque, otherwise we have to wait for the cheque to clear before we are able to dispatch the goods you have purchased. We do not accept cash for on-line, telephone or mail purchases. 
If you have any questions at any stage, please call us on 01264 350323.  

Credit and Debit Card Security

All card details are handled securely and in full compliance with the payment card industry’s data security standard. All card security details are protected carefully whilst within our control, no card security details are ever allowed out of our control, no card security details are retained beyond the time needed to effect your payment, and any card security details that might have been written down as we process your payment will be shredded promptly. We provide each customer with the customer copy of the payment receipt and retain the merchant copy, as we are required to do by the payment card industry, in case there are any questions relating to the payment transaction. The merchant copy does not include any details that would compromise the security of your credit or debit card.

Delivery commitment

We aim to dispatch all goods purchased either the same or next business day. Please allow a reasonable amount of time for your goods to arrive once dispatched according to the delivery method you have selected. If you do not receive your goods within the expected period, please contact us and we will endeavour to locate your goods. Whilst we use only reliable shippers to convey goods to customers, occasionally goods can get delayed or misplaced by the shipper. If any goods are lost by the shipper we can replace your products for you only if Recorded or Tracked delivery was selected at checkout. If you do not pay for Recorded Delivery with your purchase, we cannot be held responsible for lost items in the post because we cannot ourselves receive compensation.


Returns are accepted up to 28 days from the date of purchase provided all returned items are in “As new” condition. We offer you the choice of either a refund or credit against your next purchase if that purchase is immediate.

Resolving issues and disputes

Should you be unhappy in any way with the Website, your purchase, your goods or any part of Beaker Button’s service, please do not hesitate to contact us on 07903 313065 or 01264 350323. We will endeavour to resolve any concerns or difficulties with you in good faith.

TERMS AND CONDITIONS FOR USE OF THE WEBSITE (www.britishhandcraftedpens.co.uk).

This site is solely for the use of customers wishing to purchase goods for sale from Ron Caddy t/s Acorn Crafts. Your use of this site and any purchases you make through this website are made under these terms and conditions and on the understanding that you agreed to be bound by these terms and conditions.

In these Terms and Conditions “we, our, us” refers to Acorn Crafts.

Acceptance of terms

By accessing the content of the Website you agree to be bound by the terms and conditions set out herein and that you accept our Privacy Policy. If you do not so agree, you should not use any of the content or services on the Website and should leave promptly.  You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair its performance, corrupt its content, infringe any proprietary rights, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or interruption of the normal flow of dialogue within this site. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement by you of the terms and conditions set out in this agreement.


All intellectual property of Ron Caddy, such as trademarks, trade names, photographs or registered designs remain the property of Ron Caddy.  

Members sign in

You will be required to register your identity in order make a purchase. By doing so, you will be able to access your order details and account history after the purchase is made.

When you register, please provide accurate and current information as prompted by the appropriate registration form. We will use this information when sending you the goods you have purchased and will not accept any liability for goods wrongly dispatched if that is due to the information you have provided not being accurate and current. You may review, correct, change, or update your membership information by visiting the members section of the Site.

As part of the membership sign in process, you will be asked for your e-mail address and password. You may not choose an e-mail address that is or may be protected by trademark or other proprietary rights law, is vulgar or otherwise offensive, or may cause confusion. If you have reason to believe that your password is no longer secure, you must change your password promptly by updating your member information. If you have forgotten your password, please follow the prompt signs at sign-in. Do not telephone us, as we do not personally have access to your sign-in password.


We reserve the right to change any part of this agreement without notice as we find necessary and your continued use of the Website will be deemed as acceptance of this agreement.

Please check these Terms and Conditions from time to time in case such changes have been made.

Limitation of liability

Under no circumstance will we be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.   Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Acorn Crafts, its employees or agents.

Governing law and jurisdiction

This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English and Welsh courts without reference to rules governing choice of laws.woods, we’re also able to use more exotic woods, including olive wood from Bethlehem.

To learn more about our handmade pens, call our expert team today.

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